MyChart User Agreement


1. Acceptance
It is important that you read all the following terms and conditions carefully. This Terms of Use Agreement ("Agreement") is a legal agreement between you and Sunnybrook Health Sciences Centre ("Sunnybrook"), which is owner and operator of the MyChart website ("Portal") and its participating partners (refer to Appendix A). It states the terms and conditions under which you may access and use the Portal and all written and other materials displayed or made available through the Portal, including, without limitation, articles, text, photographs, images, illustrations, audio clips, video clips, computer software, and links to third party sites ("Content"). By accessing and using the Portal, you are indicating your acceptance to be bound by the terms and conditions of the Agreement. If you do not accept these terms and conditions, you must not access or use the Portal. Sunnybrook may revise this Agreement at any time without notice. Use of the Portal after such changes are posted will signify your acceptance of these revised terms.

2. Portal Description
Sunnybrook manages an internet-based Portal designed to give selected patients the opportunity (a) to initiate the creation of a personal health record containing information such as personal and family health history, medications, allergies, and other relevant personal health information, in order to gain greater access to their personal health information and thereby participate more fully in their own care; (b) to interact with authorized healthcare providers regarding their personal care, and (c) to seek general information pertinent to their medical condition.

3. Registering for the Portal Account
If you consent to participate in the Portal, you will be shown how to create a personal Portal account ("Account") containing personal health information related to your care at Sunnybrook or one of its participating partners (refer to Appendix A), and how to use the Portal securely, and in accordance with Sunnybrook's information management policies and procedures including those pertaining to the collection, use and disclosure of personal health information. Features and functions of the Portal and Sunnybrook's policies and procedures for information handling may change without notice and it is your responsibility to ensure that you understand how to use the Portal in accordance with these policies and procedures.
Your portal account will be password protected and only you will have access to the portal using that account. Your Account consists of an online user name ("User Name") and a password ("Password"). In order to receive an Account, you agree (i) to provide, true, accurate, current and complete information about yourself as prompted by a registration form; and (ii) to maintain and promptly update the information about yourself to ensure it remains true, accurate, current and complete. If Sunnybrook or any one of its participating partners has reasonable grounds to suspect that such information about yourself is untrue, inaccurate, not current or incomplete, Sunnybrook or any one of its participating partners has the right to suspend or terminate your Account and your access to all or part of the Portal. Sunnybrook's or any one of its participating partners use of any personally identifying information you provide as part of the registration process is governed by the terms of the Privacy Policy of Sunnybrook (available at www.sunnybrook.ca). You are responsible for maintaining the confidentiality of the Password you use in association with your Account and are responsible for all activities that occur under your User Name and Password. You agree to notify Sunnybrook or any one of its participating partners immediately of any unauthorized use of your User name and/or Password or any other breach of security, and to ensure that you exit from your account at the end of each session. Sunnybrook or any one of its participating partners will not be liable for any loss or damage arising from Sunnybrook's or any one of its participating partner's failure or your failure to protect your user name or password from loss or inappropriate use.

4. Portal provided only as a Convenience for Patients
The Portal is provided by Sunnybrook in its discretion, as a convenience for patients - it is not core to the provision of patient care by Sunnybrook or any one of its participating partners. As a result:



5. The Portal Content Is Not a Substitute for Medical Advice
Always seek the advice of a physician, or other qualified health care provider properly licensed to practice medicine or general health care in your jurisdiction, concerning any questions you may have regarding any information obtained from the Portal and any medical conditions you believe may be relevant to you or to someone else. Never disregard professional medical advice or delay in seeking it because of something you have read on the Portal which is not directed at your personal care by a properly qualified and licensed health care provider. Always consult with your physician or other qualified health care provider before embarking on a new treatment, diet or fitness program. Information obtained on the Portal is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Any tools, calculators or quizzes provided on the Portal are provided for general and illustrative purposes only, and are not intended to be a substitute for, medical advice. You should not act or abstain from acting based on any information provided by any such Tool.

6. Limitations of the Portal as Communications Tool


7. Privacy of Personal Information/Personal Health Information
Patient personal information and personal health information contained on the Portal will be password protected and only authorized Sunnybrook or one of its participating partner's personnel, the patient, and persons designated by the patient will have access to the patient's personal health information. All personal health information collected on the Portal will be held in the strictest confidence by Sunnybrook or any one of its participating partners in accordance with Sunnybrook's information handling policies and procedures and in compliance with Sunnybrook's role as a health information custodian as defined by the Personal Health Information Protection Act ("PHIPA"). Further Information regarding Sunnybrook's information privacy policies and procedures is available at www.sunnybrook.ca or by contacting our Privacy Office at privacy@sunnybrook.ca.
You should note that records of personal health information under the custody and control of the Hospital made available through the Portal may be restricted in accordance with the Hospital's records management policies and procedures, including but not limited to information resulting from or related to care provision of a psychiatric nature. Patients requiring access to their personal health information may contact our Health Data Resources department at the campus on which they were treated.

8. Limitation of liability
In no event shall Sunnybrook and its participating partners, its physicians, other qualified health care providers, officers, directors, employees, agents, licensors, and their respective successors and assigns be liable for any damages of any kind, including without limitation, any direct, special, indirect, punitive, incidental or consequential damages (and including without limitation any loss or damages in the nature of or relating to medical injury, personal injury, wrongful death, improper diagnosis, inaccurate information, improper treatment or any other loss incurred in connection with your use, misuse or reliance upon the Portal or the Content, or your inability to use the Portal, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if Sunnybrook knew of or ought to have known of the possibility of such damages.

9. Indemnity
MyChart Portal participation by a patient is entirely voluntary and provided only as a convenience for each patient. As a result, you agree to indemnify, defend and hold harmless Sunnybrook, or any one of its participating partners, its physicians, other qualified health care providers, officers, directors, employees, agents, licensors, and their respective successors and assigns, from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation, legal fees and disbursements, resulting directly or indirectly from (i) your breach of any of the terms and conditions of this Agreement, or (ii) your access to, use, misuse, reliance upon or inability to access or use the Portal or the Content.

10. Copyright and Limited Licence
The Content is protected by copyright law and is owned by Sunnybrook and or any one of its participating partners and its licensors, or the party accredited as the provider of the Content. Except as granted in the limited licenses herein, any use of the Content, including modification, transmission, presentation, distribution, republication, or other exploitation of the Portal or of its Content, whether in whole or in part, is prohibited without the express prior written consent of Sunnybrook or any one of its participating partners Subject to the terms and conditions of the Agreement, you are hereby granted a limited, non-transferable and non-exclusive license to access, view and use the Portal and the Content for your personal, non-commercial use. You are granted the right to download, store and/or print single copies of items comprising the Content (including, where made available on the Portal, downloads of software) for your personal, non-commercial use, provided that you maintain all copyright and other notices contained in such Content. You may not copy and/or repost items comprising the Content online other than within this Portal. You must also abide by any additional requirements governing the use of any special Content that may be set out in the Portal. In the event of a conflict between the terms of a license governing specific Content and this Agreement, the terms of the specific license shall govern.

11. Rules governing postings made to the Portal


12. General Legal Terms and Conditions


Appendix A: MyChart's Participating Partners: